delivery and returns

Items:

Fast Delivery We aim to despatch all orders within 24 hours of receipt. In the event that an item becomes out of stock once you have placed your order we will email or phone with an estimated delivery date and the option to cancel your order if you would rather not wait until new stock arrives. Similarly, if your order is likely to be delayed for any reason, we will of course contact you. We do not substitute other goods if the items you require are not available.

UK STANDARD DELIVERY (USING ROYAL MAIL FIRST CLASS POST OR PARCELFORCE 48) £4.95

We believe it is important for you to get your order as quickly as possible. Therefore our Standard UK Delivery option is despatched via Royal Mail First Class Post or Parcel Force 48 for larger items. This means that you should generally receive your items 1-3 days from ordering. However, if you order on Friday or over the weekend your order may take a little longer. Also during the build up to Christmas items may take longer to arrive. The cost of this Standard UK Delivery Service is £4.95. Please note that delivery to the Channel Islands and some outlying parts of the UK may also take a bit longer - simply phone +44(0)1329 822 212 or email info@rachelbarker.com for an estimated delivery date if you need your order urgently.

Guaranteed UK Next WORKING Day Delivery - If it is essential for you to get your purchase the next working day after ordering we are able to achieve this providing the items are ordered before 2pm (Mon to Thur only). The charge for this express delivery option is £7.50. (Again, unfortunately this option may not be available to the Channel Islands or some outlying areas of the UK. Please phone +44(0)1329 822 212 or email info@bethstevens.co.uk to check availability.)

No Quibble Returns We always try to ensure that our products are good quality and value for money. If however your purchase does not meet your expectations in any way simply return the item to us unused and in its original condition within 30 days of receipt. We will then either exchange it or give you a full refund (including delivery costs) - whatever your preference. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

When returning goods we would be grateful if you could let us know by sending a short email to info@rachelbarker.com or by phoning the orderline on 01329 822 212. Your return should be sent to:

Rachel Barker Marketing, Unit 260 Ordnance Business Park, Aerodrome Road, Gosport, Hampshire PO13 0FG

We recommend that you send items under 2Kg by Royal Mail "recorded signed for" (this should be an additional 72p on the normal postage cost) or obtain a receipt of posting. Please do not use the Royal Mail Special Delivery service. For heavier or valuable items please ring our orderline on 01329 822 212 or email us at info@rachelbarker.com and we will arrange for collection by our courier.

If you have any queries regarding our satisfaction guarantee or how to return goods please do not hesitate to contact us either by telephone on +44(0)1329 822 212 or by email at info@rachelbarker.com

Refunds On receipt of your returned items, we will make a refund to the value of the goods and your original delivery charge. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part.
We can only make refunds to the original payament card charged or by cheque if the original purchase was made by personal cheque. We aim to action all refunds within 3 working days from receipt of the returned goods. Once your refund has been processed we will of course let you know via email.

Please note that this refund policy does not affect your statutory rights for returned goods under the EU Distance Selling Directive.